Your identity. Protected.
Your identification and documents are restricted to authorised case reviewers.
A way forward
Recovery
Initiative.
Lost funds shouldn't mean a lost future.
Your next chapter starts here.
01 / The initiative
Let’s move
forward.
The Recovery Initiative assists individuals seeking to recover lost funds. Submit your circumstances and supporting evidence for a case review, with a clear record of your application and direct correspondence.
Recovery is not guaranteed. Never share passwords, card PINs or wallet recovery phrases.
Evidence comes first.
Share transaction records and proof of lost funds so your circumstances can be assessed.
A real conversation.
Receive correspondence about your case and any additional information needed.
02 / From here, forward
Your recovery journey.
01
Tell us your story
Share your contact details, the amount lost and the circumstances of the loss.
02
Provide your evidence
Submit a valid ID, proof of lost funds and your signature.
03
Your case is reviewed
Your identity, transaction records and supporting documents are assessed.
04
Discuss the next steps
The team contacts you about your case. Outcomes depend on the evidence and circumstances.
03 / Get in touch